Osiyankart Return / Refund Policy
Orders placed by the ‘user’ with www.osiyankart.com (the ‘Site’) will only be binding upon Osiyankart Gifts after they are accepted by our team. Acceptance will be deemed to have taken place when our Osiyan’s Team acknowledges the user’s order by email or ships the goods. Orders placed in our Website will be assumed to have been made in good faith and for law bid purposes only.
Payment terms :
The user’s order is considered complete once he/she has made the payment by any of these modes – VISA, MasterCard, American Express, Debit Cards, Wallet, UPI or Net banking. In addition to credit card payments, for phone or email orders the user may pay by direct transfer payment net banking. Osiyankart Gifts does not accept payment by cash on delivery (COD) for online personalized purchases for goods and services. All prices are in INR (Rs.). We will not process your order until we receive full advance payment for the same or as per mention on the website for that particular product.
Cancellation of order:
By indicating the buyer or user’s to purchase any product or service offered on the site, the user is obligated to complete such transactions. Buyers or users shall be forbidden or banned from indicating its acceptance to purchase products and services where it does not intend to complete such transactions. Once Osiyankart Gifts has accepted an order and notified the buyer or user for the same, any cancellations will be subject to 20% fees for cancellation . Sometime cancellation, on the user’s request, may not be allowed, subject to the specific terms and conditions significant to the type of goods or service purchased.
While it is the endeavor of Osiyankart Gifts to provide its users with updated information on prices, product descriptions, and availability, Osiyankart Gifts does not warrant the accuracy or completeness of the information provided on the website, as these parameters are subject to quick and frequent changes.
Osiyankart Gifts item’s maximum retail price (MRP) is the distributor’s suggested retail price. It is a benchmark to compare Osiyankart Gifts prices with that of other retailers and websites. However, these MRP mentioned on our website may not always be the latest ones in case the distributor changes them without informing Osiyankart Gifts. Thus, any reliance by the shopper on MRP while making a purchase is not the responsibility of Osiyankart Gifts. These are only suggestive and may not always be updated.
Any order placed for goods and services that is listed at an incorrect price may be cancelled. This shall be despite order confirmation and payment standing. In the event the payment has been processed, the same shall be credited to the user’s account and duly informed.
Some products and goods may be limited in stock on hand and are sold on a first-come, first served basis. The decision of Osiyankart Gifts to supply these to a customer who orders first on a priority basis will be full and final.
Process of Returns
If you are not completely happy with any product, you can return it for a 50% refund or credit (of the product purchase price) toward a different product within 15 days. We give you 15 days from the shipping date to make your final decision. If defective or faulty, these items will only be exchanged for the same product.
Osiyankart Gifts only undertake returns made within the first 15 days from shipment.
Should you find it needed to return any product, it must be shipped within this 15-day guarantee period. All returned items must be in the original packaging complete with all parts and components including the warranty guarantee card and owner’s manual and show no signs of use or abuse; otherwise, the return will either be refused or subject to a 20% restocking fee. Refunds are made according to product value only, excluding shipping and handling charges.
Should you decide to return your shipment, please follow the return steps and pack your return carefully to prevent damage to the shipment. All returns must:
1. Send us a Return Request email
Mentioning your product name, product code, and invoice number as mentioned on your invoice;
2. You will receive a unique Return
Authorization Code from Osiyankart Gifts, quote this number in all transactions with us to make a valid return and be eligible for refunds;
3. Be in the original packaging
Complete with all materials and stuff that originally shipped with the instrument
Kindly Contact Us for a Return and Share it on the Contact us Page.